Quality Label and Community for Leading Nursing Homes and Senior Residences

What is LNH?

Leading Nursing Homes (LNH) is the quality label and community for nursing homes and senior living apartments.
Institutions that are part of LNH have certified:

High quality care

Excellent hospitality services

Welcoming and safe infrastructure

Professional management

LNH was founded in 2025 by pioneering nursing homes in Switzerland in order to contribute to continuously improve quality in senior care.

LNH-Members are certified based on the innovative Nursing Home Assessment Instrument (NH-AI-360), developed by industry experts.

LNH-Members are part of an sophisticated community of the top 10% market leaders and regularly participate in exchanges to further foster quality and innovation in senior care
Leading Nursing Homes (LNH) is for:

Seniors and their relatives, that want to be guaranteed high quality when choosing a nursing home or senior living apartment.

Employees, who want to work in an institution that represents high-quality not only in senior care but also hospitality, management, and infrastructure.

Nursing homes managers that want to exchange and benchmark with other leading nursing homes.
Any nursing home institution can apply to become a LNH member

Two experienced auditors will assess the quality of the nursing home institution based on the 100 criteria that are part of the Nursing Home Assessment Instrument (NH-AI-360).

If successfully certified, leading nursing homes can be recognized by the official LNH logo and the LNH plaque.

LNH institutions will regularly exchange with other certified members, ensuring quality and innovation in senior care.
Quality of life as a central quality factor in care facilities: The Leading Nursing Homes (LNH) approach
The quality of care facilities is traditionally measured using medical and structural indicators. However, a holistic assessment must go far beyond this. Research findings show that for residents, not only nursing care but also aspects such as respectful interaction with staff, a homely atmosphere, high-quality care, a wide range of activities and a self-determined daily structure are decisive for their quality of life. (Cohen & Sugar, 1991; Brown, Bowling & Flynn, 2004)

Studies show that the location and management of a care home have a significant influence on the quality of life of residents (Winkler, 2020). Satisfaction surveys alone are not sufficient to measure the actual quality of care and the environment in institutions. Rather, quality of life must be based on experience-based criteria and surveyed independently of care staff or administrative interests. In addition, targeted survey methods are required to give cognitively impaired residents a reliable voice. (Estermann & Kneubühler, 2008)

This is precisely where Leading Nursing Homes (LNH) comes in: With an innovative quality model that goes beyond conventional medical metrics, LNH focuses on the actual quality of life of residents. Using a differentiated system of indicators that integrates social-emotional, nursing and organizational dimensions, LNH creates a new, scientifically sound basis for evaluating care quality. Among other things, this includes direct questioning of residents and staff in order to systematically incorporate their experiences and perceptions into the quality assessment. LNH is thus setting new standards for human-centered and future-oriented care that is geared towards the actual needs of residents.

Sources

Estermann & Kneubühler (2008). Lebensqualität im Pflegeheim.

Cohn & Sugar (1991). Lebensqualität in Institutionen. Academic Press.

Brown, Bowling & Flynn (2004). Modelle der Lebensqualität. European Forum on Population Ageing Research.

Winkler (2020). Lebensqualität pflegebedürftiger Menschen.

Value Proposition

LNH stands for quality and excellence in institutions providing long-term residential care. We support our members in continuously improving their performance in the areas of management, care and support, hospitality services, and infrastructure.